Running customer service channels efficiently and effectively is hard work. At the end of the day, you need well trained and caring humans in the chain. Read more
Tag: automation
Remembering CJOB – Early Radio Broadcast Automation
Radio broadcast automation today is about computers. Back in 1970’s, it was about robots. After years of “experience” in student radio, I was thrilled to get my first real, paid job in professional radio. The thrill was somewhat tempered by reality. My job was actually to configure and baby-sit a robot on the weekend overnight shift.