Running customer service channels efficiently and effectively is hard work. At the end of the day, you need well trained and caring humans in the chain. Read more
Radio broadcast automation today is about computers. Back in 1970’s, it was about robots. After years of “experience” in student radio, I was thrilled to get my first real, paid job in professional radio. The thrill was somewhat tempered by reality. My job was actually to configure and baby-sit a robot on the weekend overnight shift.